Legal

Refund Policy

Last updated: May 2026 · Deep Thought Lab · Back to Alex's Dashboard

Summary: We offer a 14-day refund window from the date of purchase. If Alex's Dashboard does not work as described on a supported system and we cannot resolve the issue, we will issue a full refund. Refunds are not issued for change-of-mind purchases after the download link has been used.

1. Eligibility for a Refund

You may request a refund within 14 days of your purchase date if any of the following apply:

The Software fails to install or launch on a supported system (Windows 10 or Windows 11) and Deep Thought Lab is unable to resolve the issue
The Software does not function as described on the product page
You were charged twice for the same purchase due to a payment processing error

2. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

You have downloaded and used the Software and are requesting a refund due to change of mind
Your system does not meet the minimum requirements (Windows 10 or Windows 11, 64-bit)
Issues caused by your own system configuration, third-party software conflicts, or hardware problems
You shared your download link in violation of the Terms and Conditions and the download limit was reached
More than 14 days have passed since your purchase date
You purchased through an unauthorized reseller or third party

3. How to Request a Refund

To request a refund, contact us at deepthoughtlab.net with:

Your purchase email address
Your Paddle order number (included in your purchase confirmation email)
A brief description of the issue you experienced

We will respond within 3 business days. If your refund is approved, it will be processed by Paddle and returned to your original payment method, typically within 5–10 business days depending on your bank or card issuer.

4. Technical Support Before Requesting a Refund

Before requesting a refund for a technical issue, we encourage you to contact us first. Many installation and compatibility issues can be resolved quickly. We want you to have a working product.

5. Paddle Refund Processing

Refunds are processed by Paddle, our Merchant of Record. Once approved by Deep Thought Lab, Paddle will handle the refund transaction. You may also contact Paddle support directly if you have a billing dispute, but please reach out to us first so we can resolve the issue.

6. Changes to This Policy

Deep Thought Lab reserves the right to modify this Refund Policy at any time. The "Last updated" date reflects the most recent revision. Your purchase is subject to the policy in effect at the time of purchase.

7. Contact

For refund requests or questions, contact us at deepthoughtlab.net.